We understand that circumstances change, and you may decide to part ways with our InvestMates app. If you've made the decision to delete your account, we're here to assist you through the process. Please read the following information carefully to ensure a smooth experience.
Before You Delete Your Account
Backup Your Data
Before proceeding with account deletion, make sure to backup any important data associated with your account. Once your account is deleted, all associated information will be permanently removed and cannot be recovered.
Considerations
Take a moment to consider if there's anything we can do to improve your experience or address any concerns you may have. Your feedback is valuable to us, and we're here to help.
Deleting your account
How to Delete Your Account in-app?
How to Delete Your Account in-app?
Open the InvestMates app on your device, open side menu to go to your account
Click the edit button
Open the overflow menu in Profile page
Click the Delete Account Option
Fill in the reason and click on Continue
Complete the OTP flow to approve
Dont have the app installed?
Dont have the app installed?
In case the app is already uninstalled, you can still request to delete your stored account data by clicking below link and sending with same email as in your profile
You might be optionally contacted if the provided details mismatched in this case
What Happens After Account Deletion
To prevent unwanted account deletions we wait deactivate your account for first 30 days
You will no longer have access to any features or content associated with your account.
If you change your mind, you can recover account within this first 30 days
Later, your account and associated data will be permanently deleted.
After 31 days, you'll need to create a new account to use our services again.
Need Help?
If you encounter any issues or have questions during the account deletion process, please reach out to our support team at [[email protected]]. We're here to assist you and ensure a smooth transition.
Your Feedback Matters
We're sorry to see you go, and we appreciate the time you've spent with our InvestMates app. If there's anything we can do to improve, please let us know. Your feedback is instrumental in helping us enhance our services for the future.
Thank you for being a part of our community.